Three of the places technology & saas teams lose time — and what we do about each.
These are just examples. Every business is different — your discovery finds the jobs specific to yours, wherever the time is really going.
Support tickets eating into the work that matters
Tricky tickets sit in a queue for days, and the very engineers who could sort them fastest are the ones pulled off building your product to do it.
A7E sorts and directs every ticket the moment it lands, matching it against problems already solved, so only truly new issues reach an engineer's desk. The backlog stops stealing time from the work that matters.
Chasing down bugs by hand
Every tricky problem starts with someone hunting through logs, systems and customer setups just to work out what's actually gone wrong.
A7E gathers the logs, activity and customer details itself, and works out exactly what went wrong before an engineer even opens the ticket. What used to take an hour of digging arrives already worked out and ready to fix.
Testing that never keeps up
New features go out faster than anyone can write tests for them, so gaps creep in, mistakes slip through, and checking everything becomes the hold-up before every release.
A7E writes the missing tests for every new piece of code as it's built, and runs them all before anything goes live. Your testing keeps pace with your product, and one of your engineers still signs off before anything ships.
an indicative figure for fixes like these. Yours is worked out from your own numbers — before you commit to anything.
Our own people set it up with your team and stay until it’s working — and teach yours to run it as we go. You keep the final say on anything unusual. And if we don’t save you real time and money, you don’t pay us.